Complete Home Energy Solutions Ltd is committed to ensuring the protection of personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy outlines how personal data is collected, used, stored, and safeguarded, as well as the rights of individuals regarding their information.

Data Collection and Usage

Personal data may be collected when individuals use services, contact the company, or visit the website.
This information may include names, contact details, home addresses, payment details, and technical data such as IP addresses and browsing behaviour.

The data collected is used to provide and improve services, manage enquiries, process payments, and enhance the security of the website. If marketing communications are sent, they will only be done with explicit consent.

Legal Basis for Processing

Processing of personal data is conducted only where there is a lawful basis. This may include obtaining consent, fulfilling contractual obligations, complying with legal requirements, or pursuing legitimate business interests that do not override individual rights and freedoms.

Data Sharing and Third-Party Involvement

Personal data is not sold or rented to third parties. However, it may be shared with trusted third-party service providers when necessary, such as payment processors or IT support services, to facilitate operations.

Any third party handling data is required to comply with data protection regulations and implement security measures to ensure confidentiality.

Data Security and Retention

Appropriate security measures are in place to prevent unauthorised access, loss, or misuse of personal data. Data is retained only for as long as necessary to fulfil the intended purpose and comply with legal requirements. Once no longer needed, data is securely deleted or anonymised.

Individual Rights

Individuals have the right to access, rectify, or request the deletion of their personal data. They also have the right to restrict processing, object to certain uses of their data, and request data portability where applicable. If consent has been provided for data processing, it can be withdrawn at any time.

Contact and Complaints

For any questions regarding data protection or to exercise rights under GDPR, individuals can contact Complete Home Energy Solutions Ltd through the website.

Complaints regarding data handling can also be raised with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

This policy may be updated to reflect changes in legal requirements or company practices. Any amendments will be posted on the website.